Accessibility - Agent Workspace (Agent) Pages

Text Alternatives & Captions (WCAG 1.1.1)

Make visuals understandable for all

• Added alternative text for calendar filter pop-ups

• 1.2.1 Search - Interactions

• 1.2.2 Search - Messages

• 1.2.4 Search - Threads

Navigation & Structure (WCAG 1.3.2 – Meaningful Sequence

Ensured all interactive elements are fully operable via keyboard

Fixed issues where:

• Non-interactive elements were incorrectly included in focus order

• Focus behavior was inconsistent during UI updates

• Improved visual focus indicators and focus transitions

• 1.7.2 Settings - A/V Notifications

• 01 Main Window - Interaction Pane

• M6 Settings - Information

• M3 Side Nav

• M2 Top Nav + Dialog

• M1 Voice Connection

• M9 Interaction Details - Customer Card

Text Spacing & UI Responsiveness (WCAG 1.4.12)

• Improved text spacing and layout responsiveness in App Space

• Addressed issues where certain elements (e.g., caller name display) did not adjust correctly

• 1.9 App Space

Screen Reader & Accessibility Semantics(WCAG 4.1.2 – Name, Role, Value)

• Fixed issues with ARIA roles, properties, and landmarks for better assistive technology support

• Improved accessible names, roles, and states for custom UI controls

• Ensured form fields and controls have valid, programmatically identifiable labels

• 1.7.2 Settings - A/V Notifications

• 1.8.1 Reporting Productivity

• 1.8.2 Reporting Performance

• M7 Settings - Agent Skills

• M2 Search Messages

• M4 - Contact History

• 01 Main Window - Interaction Pane

• M3 Settings - Login and Voice Preferences

• M4 Settings - A/V Notifications

• M5 Settings - Display and Accessibility • M6 Settings - Information

• M7 Settings - Agent Skills

• M8 Reporting - Productivity

• M9 Reporting - Performance

• M1 Interaction Details - Quick Responses

• M2 Search Messages

• M3 Search Customers

• M6 Directory

• M7 Calendar

• M8 Calendar - Add Commitment

• M3 Side Nav

• M2 Top Nav + Dialog

• M4 - Contact History

• M5 Search Interactions

• M7 Interaction Details - Email

• M8 Interaction Details - Chat

• M9 Interaction Details - Customer Card

• M1 Voice Connection 2

Labels, Headings & Structure

• Standardized headings and labels to be more descriptive, unique, and meaningful.

• Corrected heading hierarchy and usage to improve screen reader navigation.

• M4 Settings - A/V Notifications

• M5 Settings - Display and Accessibility

• M6 Settings - Information

• M8 Reporting - Productivity

• M7 Calendar

• 01 Main Window - Interaction Pane

• M3 Settings - Login and Voice Preferences